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What Is Systems Integration?
Better IT for E-Commerce & Retail.
We provide straightforward IT solutions to help UK e-commerce and retail businesses integrate systems, protect data, and deliver outstanding customer journeys.
Complete IT Solutions for E-Commerce & Retail Businesses
We focus on IT changes that directly improve your sales processes, operational efficiency, and customer satisfaction.
Integrate Sales Channels for Unified Commerce & Customer View
Integrate Sales Channels for Unified Commerce & Customer View
Smart Systems Integration: Connecting your e-commerce platform (e.g., Shopify, Magento, WooCommerce), Point of Sale (POS) systems, ERP, inventory management, and CRM for consistent data across all touchpoints.
Effective Cloud Solutions: Utilising scalable and secure cloud hosting for your e-commerce operations, ensuring high availability, robust backups, and the ability to handle traffic surges.
Omnichannel Data Management: Creating a unified view of customer interactions and purchase history, whether online or in-store, to enable personalised marketing and better service.
Streamline Order Management, Inventory & Fulfilment
Optimise your backend operations for speed, accuracy, and cost efficiency:
Automated Order Processing: Integrating your sales channels with order management (OMS) and warehouse management systems (WMS) to automate order syncing, picking, packing, and shipping processes.
Real-Time Inventory Synchronisation: Ensuring live stock level updates across all sales channels to prevent overselling, reduce stockouts, and improve inventory accuracy.
Efficient Returns Management: Implementing or integrating systems to streamline the returns process for both customers and your operational team.
Ensure Platform Reliability, Security & Compliant Payments
Keep your online store performing optimally and protect your customers and your business:
Reliable Platform Performance & Uptime: Our managed IT support focuses on proactive monitoring and maintenance of your e-commerce infrastructure to eradicate downtime and ensure fast loading speeds.
Robust Cybersecurity & Data Protection: Implementing strong security measures to protect your website, customer data from breaches, and assisting with PCI DSS (Payment Card Industry Data Security Standard) compliance for secure payment processing.
Scalable E-commerce Infrastructure: Designing your IT setup to handle growth and seasonal peaks in traffic and transactions smoothly.
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Real Results for this UK Online Retailer
We integrated their separate e-commerce platform, inventory system, and in-store POS data into a unified omnichannel solution, hosted on a scalable cloud infrastructure.
Online Shop System Enhancements
New Systems Drive 40% Faster Fulfilment for UK Retailer
New Systems and AI processes boosts Order Accuracy and Cuts Fulfilment Times by 40%
40% faster order fulfilment through real-time stock visibility across channels
Eliminated overselling and stock discrepancies by syncing inventory in real time
Improved customer experience with accurate delivery windows and automated order updates via AI
Why Choose Agile Operations for Your E-Commerce or Retail IT?
If your business growth is constrained by fragmented systems, inventory nightmares, or platform instability, your IT isn't working hard enough for you. Here’s how our approach helps:
Straightforward Advice
No confusing tech jargon, just clear, practical IT solutions for your specific retail and e-commerce challenges.
UK-Based, Business Focused
We understand the fast-paced IT demands of UK e-commerce and retail businesses.
Real Results
Our goal is to make your IT drive sales, improve operational efficiency, and enhance customer satisfaction.
Ongoing Partnership
We’re here to support your business as it grows, adapts, and embraces new retail technologies.
E-Commerce & Retail IT FAQs
1. How can you help us integrate our online store (e.g., Shopify, Magento) with our physical shop's POS system and inventory?
We specialise in integrating these key retail systems. We ensure that sales, customer data, and inventory levels are synchronised in real-time (or near real-time) between your e-commerce platform, POS, and central inventory management system or ERP.
2. Our e-commerce website struggles during peak sales periods like Christmas or Black Friday. How do you ensure it can scale?
We design and manage scalable cloud hosting solutions that can handle significant surges in traffic and transactions. This includes load balancing, auto-scaling resources, and performance optimisation to ensure your site remains fast and available.
3. What experience do you have with helping businesses meet PCI DSS compliance for online payments?
While we are not QSAs (Qualified Security Assessors), we implement IT infrastructure and security best practices that support your PCI DSS compliance efforts. This includes secure network configurations, data protection measures, and advice on working with compliant payment gateways.
4. How do you protect our e-commerce business from cyber threats and ensure customer data is secure?
We implement a multi-layered security approach, including firewalls, intrusion detection/prevention systems, regular security patching, SSL certificates, and robust data backup and recovery. We also advise on best practices for protecting customer PII (Personally Identifiable Information) in line with GDPR.
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